Terms of Service

Effective Date: 2026-06-01

These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, placing an order, or otherwise interacting with our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old to purchase from our store. By placing an order, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts. We reserve the right to refuse service, cancel orders, or terminate accounts where we suspect eligibility requirements are not met.

2. Products and Services

Our products are designed for personal use as adult wellness items. By purchasing, you acknowledge:

Products are intended for individual adult use as described
You will follow all instructions, warnings, and care guidelines provided with each product
You understand that improper use may result in injury or product damage not covered by warranty
You will consult a healthcare professional if you have any medical conditions that may be affected by use of intimate products

3. Product Information and Pricing

We strive for accuracy in all product descriptions, images, pricing, and availability. However:

Product colors may appear slightly different on different screens
We reserve the right to correct errors in pricing, descriptions, or availability at any time
If a pricing error occurs on an order you placed, we will contact you to either confirm the corrected price or cancel the order with a full refund
Prices are subject to change without notice
All prices are displayed in U.S. dollars unless otherwise specified

4. Orders and Acceptance

Submitting an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our sole discretion. Reasons we may decline an order include but are not limited to:

Suspected fraudulent activity
Inability to verify billing or shipping information
Restrictions in the destination country
Pricing or inventory errors
Eligibility issues (e.g., age verification)

If we decline an order after payment has been processed, you will receive a full refund.

5. Payment

Payment is processed at checkout via Shopify Payments, which is PCI-DSS Level 1 compliant. We accept:

Major credit and debit cards (Visa, Mastercard, American Express, Discover)
Digital wallets (Apple Pay, Google Pay, Shop Pay)
Other payment methods displayed at checkout

All transactions are encrypted using industry-standard SSL/TLS protocols. We do not store your full card details on our servers.

6. Shipping, Returns, and Refunds

Please refer to our Shipping Policy and Refund Policy for details on delivery times, return windows, and refund procedures.

7. Customer Conduct

You agree not to:

Use our services for any unlawful purpose
Resell our products without authorization
Interfere with the security or operation of our website
Attempt to access accounts, data, or systems that do not belong to you
Submit false, misleading, or harassing communications to our team
Misuse customer support resources (e.g., excessive returns, fraudulent claims)

Violation of these terms may result in account suspension, order cancellation, or legal action.

8. Intellectual Property

All content on this website — including text, images, logos, videos, product designs, and software — is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works without prior written permission.

9. User-Generated Content

If you submit reviews, comments, photos, or other content to our website:

You grant us a non-exclusive, royalty-free, worldwide license to use, modify, reproduce, and display the content for promotional purposes
You represent that the content is your original work and does not violate the rights of any third party
You agree not to submit content that is illegal, defamatory, obscene, or violates the rights of others
We reserve the right to remove any user-generated content at our discretion

10. Disclaimer of Warranties

Our products carry a 1-year manufacturer warranty against defects in materials or workmanship under normal use. Beyond this warranty:

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the website will be uninterrupted, error-free, or free of harmful components.

11. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claim arising from your use of our services or products is limited to the amount you paid for the specific product giving rise to the claim
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use
We are not responsible for damages arising from misuse of our products

Some jurisdictions do not allow these limitations, so they may not apply to you.

12. Indemnification

You agree to indemnify and hold us, our employees, contractors, and affiliates harmless from any claims, damages, liabilities, and expenses (including attorney fees) arising from your use of our services, your violation of these Terms, or your infringement of any third-party rights.

13. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without notice, for any reason — including violation of these Terms or fraudulent activity. Upon termination, your right to use our services immediately ceases.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles. Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration or in the courts of competent jurisdiction in the United States.

Before initiating any legal action, we encourage you to contact us at info@byhellonancy.com to resolve the issue informally. Most issues are resolved within 24 hours.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and us regarding your use of our services.

17. Changes to Terms

We reserve the right to update these Terms at any time. The "Effective Date" at the top reflects when the Terms were last modified. Continued use of our services after changes constitutes acceptance of the updated Terms.